All case studies
Customer Support · Cobalt Commerce · B2C marketplace
AI-Powered Support Triage
Delivered in 12 weeks
0%
Tickets resolved automatically
< 0 hrs
Average resolution time
0%
Customer satisfaction (CSAT)
0%
Reduction in support costs
The Challenge
Support ticket volume grew 300% post-expansion, with average resolution times exceeding 48 hours and customer satisfaction dropping.
Our Solution
Multi-agent system that categorizes tickets, resolves common issues automatically, and routes complex cases to specialized agents with full context.
How We Built It
- Intent classification and routing
- Automated response generation
- Knowledge base integration
- Sentiment analysis and escalation
“Our support team now handles 3x the volume with the same headcount. The AI handles routine inquiries so our agents can focus on customers who really need human help.”
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